VHS
Animal Wellness Center

About Us

Compassionate, professional veterinary care for your pets

Our Mission

To provide compassionate, high-quality veterinary care that enhances the health and well-being of every pet we serve. We treat pets as family, building lasting relationships with pet owners through trust, expertise, and genuine care.

Our Vision

To be the most trusted veterinary partner in the community, providing a broad range of veterinary services with personalized attention and professional care tailored to each pet's individual needs.

Our Values

Compassion, Excellence, Integrity, and Trust guide everything we do. We believe in treating every pet as family and providing care that is warm, compassionate, and professional.

Our Story

VHS Animal Wellness Center is a trusted provider of comprehensive veterinary services dedicated to the health and well-being of pets in the community. The clinic offers a wide range of veterinary services, including preventive care, surgery, diagnostics, grooming, boarding, and home veterinary visits.

Services are delivered with personalized attention and professional care, with treatments tailored to each pet's individual needs. The veterinary team is committed to providing quality care in a warm, compassionate, and professional environment.

Whether a pet needs a routine check-up, vaccination, diagnostic testing, surgery, or specialized treatment, the clinic focuses on providing appropriate care based on the pet's unique condition and needs.

VHS Animal Wellness Center
VHS Animal Wellness Center
VHS Animal Wellness Center
VHS Animal Wellness Center
VHS Animal Wellness Center
VHS Animal Wellness Center

Visit Us

Visit us at our clinic in Cubao, Quezon City

Address: 834 Aurora Boulevard cor Driod Street, Kaunlaran, Cubao, Quezon City, Philippines, 1111

Phone: 0917 108 4174

Email: vhs.animalwellness@gmail.com

Meet Our Team

The people behind your pet's care

Our Veterinarians

Dr. Lois Samantha T. Macalalag

Dr. Lois Samantha T. Macalalag

Attending Veterinarian

Dr. Lois Samantha T. Macalalag is a licensed veterinarian with five years of experience in companion animal care. She graduated from the University of the Philippines Los Baños in 2019 and has developed experience in diagnostics, surgery, spay and neuter procedures, and veterinary clinic management.

She has a strong background in companion animal care and is experienced in performing routine and dental surgeries, conducting laboratory diagnostics, and using traditional radiography. She also adapted to telemedicine practices during the pandemic.

Known for her resourcefulness, quick learning ability, and strong communication skills, Dr. Lois is dedicated to providing quality veterinary care while continuously developing her professional skills.

Companion animal care Veterinary diagnostics Surgical procedures Spay and neuter Dental surgery Laboratory diagnostics Traditional radiography Telemedicine Clinic management

Our Staff

Clinic Staff

Front Desk & Counter

Manages client intake, scheduling, and day-to-day clinic operations to ensure a smooth experience for every visitor.

Grooming & Services Staff

Pet Care & Grooming

Provide professional pet grooming, microchipping, and other hands-on care services with attention to each pet's comfort and safety.

Terms and Conditions & Data Privacy

1. Acceptance of Terms

By using the services of VHS Animal Wellness Center — whether in person, through our website, or via our online booking system — you agree to be bound by these Terms and Conditions. If you do not agree, please do not proceed with booking.

2. Appointment Booking

  • All appointments are subject to availability and clinic operating hours.
  • A confirmation will be sent to your registered email address after booking.
  • Please arrive at least 10 minutes before your scheduled appointment time.
  • Late arrivals (more than 15 minutes) may be rescheduled at the clinic's discretion.
  • Walk-in consultations are accommodated based on availability.

3. Cancellation & No-Show Policy

  • Cancellations must be made at least 24 hours before the scheduled appointment.
  • To cancel, contact us via phone or email using the details provided in your confirmation.
  • Repeated no-shows (3 or more) may result in restricted online booking access.
  • Emergency cancellations are handled on a case-by-case basis with compassion.

4. Pet Owner Responsibilities

  • You are responsible for ensuring your pet is safely restrained during transport and at the clinic.
  • Provide complete and accurate medical history, including known allergies and prior treatments.
  • Inform our staff of any aggressive behavior, anxiety, or special handling needs before the visit.
  • Dogs must be on a leash; cats and small animals must be in a secure carrier upon arrival.
  • VHS Animal Wellness Center is not liable for injuries caused by an unrestrained or undisclosed aggressive pet.

5. Medical Disclaimer

All veterinary services are performed by licensed professionals. Treatment outcomes may vary depending on the pet's condition, age, and medical history. VHS Animal Wellness Center is not liable for complications arising from pre-existing conditions that were not disclosed at the time of consultation. In emergencies, we will act in the best interest of the animal.

6. Payment Terms

  • Payment is due in full at the time of service.
  • We currently accept cash. Additional payment methods may be added in the future.
  • Service fees are subject to change. Updated pricing will be posted at the clinic.
  • No refunds are issued for services already rendered.

7. Data Privacy Policy

VHS Animal Wellness Center is committed to protecting your personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines.

  • What we collect: Name, contact number, email address, home address, and pet medical records.
  • Why we collect it: To manage appointments, provide veterinary care, and communicate with you about your pet's health.
  • How we store it: Your data is stored securely and accessible only to authorized clinic staff.
  • We do not sell or share your personal information with third parties without your explicit consent, except as required by law.
  • Retention: Records are kept for a minimum of 5 years for medical continuity purposes.
  • Your rights: You have the right to access, correct, or request deletion of your personal data. Contact us to exercise these rights.

8. Changes to These Terms

VHS Animal Wellness Center reserves the right to update these Terms and Conditions at any time. Changes will be posted on our website and at the clinic. Continued use of our services after changes constitutes acceptance of the updated terms.

9. Contact Us

For questions about these terms or your data privacy rights, reach us at:

  • vhs.animalwellness@gmail.com
  • 0917 108 4174
  • 834 Aurora Blvd cor Driod St, Kaunlaran, Cubao, Quezon City